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Privacy Policy

TERMS & CONDITIONS – SMART-DRIVING.EU

(Rise Motorsport SRL – Official Terms & Conditions)

1. General Information

This website is operated by:

RISE MOTORSPORT SRL
Registered in Romania
Trade Register: J40/4484/2023
VAT / CIF: RO47768405
Registered office: Str. Argentina, Nr. 25, Ground Floor, Sector 1, Bucharest, Romania

Bank details:
IBAN: RO74INGB0000999913593935
Bank: ING Bank NV

By accessing this website and placing an order, you agree to be bound by these Terms & Conditions.

These Terms apply to:

  • Booking of driving experiences and track activities

  • Purchase of physical products and merchandise

  • Purchase and use of vouchers and gift cards

2. Services and Products

Smart-Driving.eu offers:

  • Track driving experiences and training sessions

  • Driving packages with specific cars, tracks, dates and time slots

  • Physical products (racing equipment, accessories, merchandise)

  • Digital vouchers and gift cards

All experiences are subject to availability, weather conditions and operational constraints.

3. Booking of Driving Experiences

3.1 Reservation

Bookings are valid only after:

  • Full payment is received

  • Confirmation email is sent by Smart-Driving

Each booking is linked to:

  • Specific date and circuit

  • Specific vehicle and experience type

  • Specific driver

Bookings are personal and non-transferable unless expressly authorized in writing.

3.2 Driver Requirements

To participate, the driver must:

  • Be at least 16 years old at the date of the event (younger drivers may be accepted only upon prior written approval by Smart-Driving)

  • Be in good physical and mental condition

  • Have no medical condition incompatible with high-performance driving

  • Respect all safety rules and instructors’ instructions

A driving licence is not mandatory unless expressly required for a specific experience.

For drivers under 18 years of age, a written parental or legal guardian consent is mandatory.

Smart-Driving reserves the right to refuse participation in case of:

  • Unsafe behaviour

  • Inadequate physical condition

  • Alcohol or drug influence

  • Non-compliance with safety instructions

No refund will be granted in such cases.

4. Cancellation and Rescheduling – Experiences

4.1 Customer Cancellation and Rescheduling

  • Up to 7 days before the event
    → Rescheduling allowed free of charge, subject to availability

  • Between 3 and 6 days before the event
    → Rescheduling allowed with an administrative fee equal to 20% of the experience value

  • Less than 3 days before the event
    → No rescheduling and no refund
    → The full experience value is forfeited

No-show on event day = full amount lost, no refund, no rescheduling.

4.2 Company Cancellation

Smart-Driving may reschedule or cancel in case of:

  • Bad weather conditions

  • Track unavailability

  • Technical problems

  • Force majeure

In such cases, the customer will be offered:

  • New date

  • Voucher of equal value

  • Refund (if rescheduling is not possible)

5. Weather Conditions

Driving experiences are outdoor activities.

  • Light rain does not justify cancellation

  • Heavy rain, fog or unsafe conditions may lead to suspension

Weather decisions are taken exclusively by Smart-Driving and track management.

6. Liability and Insurance

All participants:

  • Participate and drive at their own risk

  • Must follow instructors’ and staff instructions

  • Are covered by track third-party insurance where applicable

Smart-Driving and Rise Motorsport SRL are not liable for:

  • Personal injuries caused by improper conduct

  • Loss or damage of personal belongings

  • Consequences of incorrect use of the vehicle

Any damage to vehicles caused by negligence, misconduct or failure to follow instructions may be charged to the driver according to the signed damage policy.

7. Vouchers and Gift Cards

  • Validity: 12 months from date of purchase unless otherwise stated

  • Non-refundable

  • Transferable only with prior written authorization

  • Subject to availability and booking rules

Expired vouchers cannot be refunded or extended.

8. Purchase of Products

8.1 Orders and Payment

All prices are displayed in EUR and include VAT where applicable.
Payment methods include: credit/debit card, bank transfer and online payment platforms.

Orders are confirmed only after payment receipt.

8.2 Shipping

Shipping costs and delivery times are shown at checkout.
Smart-Driving is not responsible for delays caused by couriers or customs.

8.3 Right of Withdrawal – Physical Products

For physical products purchased online, the customer benefits from the standard right of withdrawal according to EU consumer protection law:

  • Withdrawal period: 14 days from delivery date

  • Products must be returned unused, undamaged and in original packaging

  • Return shipping costs are borne by the customer unless otherwise stated

Refund will be processed after receipt and inspection of the returned products.

Driving experiences, dated services, track activities, vouchers and gift cards are excluded from the right of withdrawal according to EU Directive 2011/83/EU.

9. Intellectual Property

All content on this website (texts, images, logos, videos) is property of Smart-Driving, Rise Motorsport SRL or their partners.
Any reproduction or commercial use without authorization is prohibited.

10. Data Protection

Personal data is processed according to our Privacy Policy and EU GDPR regulations.

11. Governing Law and Jurisdiction

These Terms are governed by Romanian law.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Romania.

12. Contact Information

Rise Motorsport SRL
Str. Argentina, Nr. 25, Ground Floor, Sector 1
Bucharest, Romania
VAT / CIF: RO47768405

Website: www.smart-driving.eu

RETURN & REFUND POLICY – SMART-DRIVING.EU

(Rise Motorsport SRL – Official Return & Refund Policy)

1. General Information

This Return & Refund Policy applies to all purchases of physical products made on www.smart-driving.eu, operated by:

RISE MOTORSPORT SRL
Trade Register: J40/4484/2023
VAT / CIF: RO47768405
Registered office: Str. Argentina, Nr. 25, Ground Floor, Sector 1, Bucharest, Romania

This policy applies only to physical products.
Driving experiences, track activities, vouchers and dated services are governed by the specific Terms & Conditions.

2. Right of Withdrawal (EU Consumer Law)

In accordance with EU Directive 2011/83/EU, the customer has the right to withdraw from the purchase contract within 14 days from the delivery date, without providing any reason.

To exercise the right of withdrawal, the customer must notify Smart-Driving in writing (email) within 14 days from delivery.

3. Product Condition for Returns and Exchanges

Returns and exchanges are accepted only for new and unused products.

The customer may open the packaging and inspect the product only to the extent necessary to verify its nature, characteristics and functioning, as allowed by EU consumer law.

Accepted products must:

  • Be unused and not installed

  • Show no signs of wear, mounting, washing or track use

  • Be returned in original condition and packaging

  • Include all original accessories, manuals and labels

Products that show signs of:

  • Use beyond simple inspection

  • Installation or mounting

  • Track or racing activity

  • Washing, damage or alteration

  • Missing parts or accessories

will not be accepted for return or exchange.

This policy applies in particular to:

  • Racing equipment

  • Helmets, suits, gloves, shoes

  • Mechanical and technical components

  • Safety equipment

4. Excluded Products

For hygiene and safety reasons, the following products may not be accepted for return once opened or used:

  • Helmets

  • Balaclavas, underwear, base layers

  • Personal protective equipment (PPE)

  • Custom-made or personalized products

5. Return Procedure

To request a return, the customer must:

  1. Send an email to Smart-Driving with:

    • Order number

    • Product reference

    • Reason for return

  2. Wait for written authorization and return instructions

Unauthorized returns may be refused.

Products must be returned within 14 days from the withdrawal notification.

6. Return Shipping Costs

  • Return shipping costs are borne by the customer, unless otherwise agreed in writing

  • The customer is responsible for proper packaging and shipment

  • We recommend using a trackable shipping service

Smart-Driving is not responsible for lost or damaged returns during transport.

7. Refunds

After receiving and inspecting the returned products:

  • If the return is accepted, a refund will be processed within 30 days

  • Refunds will be made using the same payment method used for the purchase

If the product shows signs of use or damage not compliant with this policy:

  • The return may be refused

  • Or a partial refund may be issued according to the reduction in value

8. Exchanges

Exchanges are subject to:

  • Product availability

  • Compliance with the product condition rules

Shipping costs for exchanges may be charged to the customer.

9. Contact Information

For any return or refund request, please contact:

Smart-Driving – Rise Motorsport SRL
Email: [email protected]
Website: www.smart-driving.eu

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